Category Archives: professional transcription

US Attorney working with AML-Global in Los Angeles

AML-Global has contracted with governmental clients for many years and has worked with several different sects of the US Attorney’s Office. For the past several months, the LA Criminal division of the US Attorney’s Office has contracted with AML-Global to assist them with transcription and translation projects in Armenian, Cambodian, Vietnamese and English for an ongoing criminal case. 
In May, the US Attorney’s Office contacted AML-Global to provide transcription services from English to English and Armenian to English for the same ongoing case. For this particular project, AML-Global was given 2 hours of audio in CD format. A majority of the audio was in English, but also had a substantial amount of Armenian language mixed in on the audio files. Once the project was formally approved by the client, AML-Global’s Operations team sourced the English audio to our best English typists and sourced the Armenian portions to our best Armenian typists who have partnered with AML-Global for years to provide excellent transcription, translation and interpreting services. Our typists used transcription equipment to assist them with accuracy and efficiency during the course of the project and both English and Armenian to English transcripts were delivered to the client on-time. 
The US Attorney Office continues to contract with AML-Global regarding their language needs for this particular criminal case as well as their other translation and transcription needs.

CART “Translation”: A Common Misnomer

CART Service provides instantaneous translation of what is being said into visual print display so that it can be read (instead of heard). CART is also referred to as realtime captioning. CART Service is one means of communication access for deaf or hard of hearing individuals who read English fluently.

There has been some controversy over the accuracy of the term CART. Although CART is acknowledged as an acronym for “Communication Access Realtime Translation”, there is no actual translation included within the service. Skilled linguists transcribe the spoken word into English text using a stenotype machine, notebook computer and realtime software. The text appears on a computer monitor or other display. When spoken language is converted into written text, the service is called transcription. Translation is a service in which written text in one language is then converted into written text in another language.

Although Communication Access Realtime Translation may be a misnomer, the benefit of CART services for the hearing disabled community is undeniable. The Americans with Disabilities Act specifically recognized CART as an assistive technology which affords “effective communication access.” Communication access aptly describes a CART provider’s role, distinguishing CART from (for example) traditional stenographic reporting in a courtroom setting. A CART provider is sensitive to the varying needs of consumers and has training in conveying a speaker’s message, complete with environmental cues.

Onsite CART can be provided for meetings, classes, training sessions and events and requires the CART writer to travel to the event’s location. In this increasingly interconnected age, CART is now being provided remotely via the Internet or a telephone connection. Remote CART requires the CART writer to be in a remote or off-site location. The individuals requiring the CART services will only need a computer with Internet connection in the location of the event so that the text can be streamed directly to that computer. The delay time is generally less than 3 seconds.

The versatility of CART has proven to be very successful in a variety of settings. CART services can be used one-on-one or in groups of any size. CART equipment is easy to set up and easy to use for both the writers and the participants. American Language Services not only provides top transcription talent, but also rents CART equipment on a per-event or longer basis. The popularity of CART has grown at an exponential rate in the past several years and is one of the only services available today that allows those with hearing disabilities to be 100% involved and an active participant of an event through live captioning and technology.

American Language Services’ CART Services can be provided for meetings, classes, training sessions and events that require the CART writer to travel to the event’s location. This can include all manner of transactions, such as corporate training, conference calls/Video Conferencing, web conferences & seminars. Public events as diverse as government meetings, retirement communities, religious services, ceremonies, and funeral services have called on CART transcription. In the legal arena, hearings, courtroom appearances, depositions, or meetings at lawyer or public notary offices may require CART services. Medical professionals may seek help communicating information about doctor appointments, rehabilitation centers, and counseling. CART applications in entertainment and the arts include theater, cultural events and concerts.

Although many factors come into play with dealing with transcription projects, there is one thing that remains constant. Transcriptions should be done by experienced, professional transcriptionists with the proper and necessary equipment to ensure the best quality transcription service possible. We at American Language Services have provided just that for over 26 years. AML-Global is happy to assist you with your CART needs. Please contact us at the numbers listed below for more information or to schedule your next event.

Professional Transcription Services

We’ve discussed translation and interpreting in length, but there is one type of service that we have yet to tackle. Professional Transcription services. Transcription is the conversion of spoken language into written, typewritten or printed form. The spoken-language source usually comes from a recording in DVD/CD format, audio cassette/microcassette or digital files. The content on the recorded audio can range anywhere from legal, law enforcement, entertainment, medical and market research, just to name a select few. American Language Services has professional transcriptionists available that specialize in a countless number of fields and proficient in hundreds of languages.

Transcription projects are often under-estimated in the sense that many do not realize there are several factors that go into quoting a transcription project as well as putting the project into production. When first analyzing a transcription project, one of the very first things to be taken into account is sound quality. Are the speakers on the audio audible? Is there static or background noise that makes the speech hard to understand? Will the audio need to be filtered to properly interpret the context? Next, what format is the audio in? We at American Language Services understand that several different types of recording devises are used based on the individual’s preferences. We have the equipment and capabilities necessary for extracting audio from a variety of different formats. Some other things such as how many speakers are on the audio or what type of terminology is used may come into play as well. When there are more speakers on the audio, the greater the likelihood of speech overlapping, which can greatly affect the audibility of the audio and in turn, affect the quality of the final transcript. Finally, it needs to be noted if the terminology used on the audio is technical or complex. If technical language is used, it is essential to find a transcriptionist with the necessary experience and background of that particular field to ensure accuracy of spelling, grammar and overall context. After the initial analysis is complete, several other preferential aspects need to be addressed. Would the individual like the transcript time coded? How should the speakers be labeled and identified? Is there a specific template the individual would like used? Should speakers entering/leaving the room be noted in the transcript? These are just a few.

Although many factors come into play with dealing with transcription projects, there is one thing that remains constant. Transcriptions should be done by experienced, professional transcriptionists with the proper and necessary equipment to ensure the best quality transcription service possible. We at American Language Services can provide just that for over 26 years.